Founding Church Pilot — Service Level Agreement

Review the service commitments JustUs makes to your church during the 90-day pilot, then sign below to accept.

SLA Version 1.0 · Effective August 2026

Every seeker who reaches out deserves a timely, compassionate response. This SLA defines the operational standards we hold ourselves to so that no one asking a spiritual question falls through the cracks.

Service Commitments (Pilot Tier)
What JustUs commits to during your 90-day Founding Church Pilot.
CommitmentPilot Guarantee
AI Conversation Uptime99.9%
Escalation Acknowledgment30 min (business hours)
Support ResponsePriority email (24h business days)
Notification Delivery< 2 min (email + push + SMS)
Maintenance Notice72h
Seeker Escalation Flow
What happens when someone in your community asks for human follow-up.
1
Seeker requests human follow-up
Instant
2
Pastor push + email notification
< 2 min
3
Pastor acknowledgment window
30 min
4
Human contact with seeker
Within 24h
Sign This Agreement
Complete the form below to electronically sign this SLA on behalf of your church.

By typing your full legal name, you are electronically signing this agreement.

Questions about this agreement? Contact your JustUs pilot coordinator.