Legal Document
Master Services Agreement
A lightweight master agreement for churches and ministries that need a formal vendor relationship on file.
Version 1.0 · Effective September 2026
When You Need This
Most churches don't need this — the Pilot Agreement and Terms of Service cover pilots and self-serve tiers. This MSA is for churches and ministries whose finance committees, procurement teams, or legal departments require a formal vendor agreement on file before issuing a purchase order.
Which Agreement Applies?
Not every partner needs an MSA. Here's when each agreement applies.
| Tier | Agreements Required | MSA Status |
|---|---|---|
| Pilot / Free | Pilot Agreement + Terms of Service | Not required |
| Growth ($49/mo) | This MSA + DPA + Service Description + ToS | Available on request |
| Premium ($129/mo) | This MSA + DPA + Service Description + ToS | Provided with onboarding |
| Multi-campus / Enterprise | This MSA + DPA + Service Description + ToS | Required |
Note: We never require an MSA. We offer one to partners whose internal processes require it. A pastor who can say "yes" without a committee doesn't need this document.
1. Term & Renewal
Effective DateThe date the counterparty signs this Agreement or first accesses the JustUs platform, whichever is earlier.
Initial Term12 months from the Effective Date for paid tiers. Pilots are governed by the separate Pilot Agreement and are not subject to this MSA.
RenewalAutomatically renews for successive 12-month terms unless either party gives 30 days written notice of non-renewal.
Termination for ConvenienceEither party may terminate with 30 days written notice. No early-termination fee.
Termination for CauseEither party may terminate immediately for material breach uncured within 15 days of written notice.
2. Fees & Payment
Subscription FeesCustomer pays the monthly fee corresponding to their active tier (Growth: $49/mo, Premium: $129/mo) as published at justus.ai/pricing.
InvoicingFees are billed monthly in advance via Stripe. Annual prepayment is available with a 10% discount.
Price ChangesJustUs may adjust fees with 60 days notice. Existing customers retain their current rate through the end of the current term.
TaxesCustomer is responsible for all applicable taxes excluding taxes based on JustUs's net income.
3. Services & Service Levels
Service DescriptionThe services provided are described in the Service Description document, incorporated by reference. See /ServiceDescription.
Service LevelsUptime, escalation response, and support commitments are defined in the SLA One-Sheet, incorporated by reference. See /SLAOneSheet.
SupportSupport channels and response times vary by tier as defined in the SLA.
ChangesJustUs may modify service features with 30 days notice. Core functionality (AI conversations, escalation, Ministry Hub) will not be removed without notice.
4. Data & Privacy
Data OwnershipCustomer owns all conversation data, seeker information, and ministry records generated through their account.
Data ProcessingJustUs processes customer data as a service provider. Data handling is governed by the Data Processing Agreement (DPA), incorporated by reference. See /PartnerDPA.
Data RetentionCustomer data is retained for the duration of the subscription. Upon termination, JustUs deletes all customer data within 30 days unless a longer retention is required by law.
No Data SaleJustUs never sells seeker data or conversation data to any third party.
5. Warranties & Disclaimers
Service WarrantyJustUs warrants that the platform will perform substantially in accordance with the Service Description. Customer's sole remedy for breach is a service credit per the SLA.
AI DisclaimerAI-generated responses are conversational guidance, not professional pastoral or counseling advice. JustUs is not a substitute for trained human ministry.
Disclaimer of Consequential DamagesNeither party is liable for indirect, incidental, special, or consequential damages.
Liability CapEach party's aggregate liability is capped at the fees paid by Customer in the 12 months preceding the claim.
6. General Provisions
Governing LawThe laws of the State of Tennessee, USA. Disputes resolved through binding arbitration in Nashville, TN.
ConfidentialityEach party protects the other's confidential information with reasonable care and uses it only to perform under this Agreement.
AssignmentNeither party may assign this Agreement without the other's written consent, except in connection with a merger or acquisition.
Entire AgreementThis MSA, the Service Description, the SLA, the DPA, and the Terms of Service constitute the entire agreement between the parties regarding the subject matter.
Order of PrecedenceIn case of conflict: DPA > this MSA > Service Description > SLA > Terms of Service.
Questions about this MSA? Contact your JustUs partnership coordinator.
This document is a summary of key terms. The full legal text is available on request.